Knowledge Base

1. Open a browser and go to the Sign In page provided by your organization.
2. Enter your organization name with proper spelling. You can check the Remember Organization checkbox to save it for future logins.
3. Click the Next button.
4. Enter your username and password, then click Sign In.

• Superadmin — Full system access across all organizations. Can manage everything but cannot switch to frontend employee view.
• Admin — Manages games, users, and promotions for their own organization. Can switch to frontend view to test promotions as an employee.
• Frontend (Employee) — End user. Can only see and play games that have been specifically assigned to them.

If you are an Admin:

After logging in you'll land on your Dashboard. Here's a quick orientation:

1. The Dashboard gives you quick-access cards to jump straight to your Games or Users — use it as your home base for navigating the portal.
2. Use the Games menu to browse the game library and create or manage promotion configurations.
3. Use Users to add, edit, or remove employees and admins in your organization.
4. Use Drawings to run random player drawings — upload a player list, pick winners, or launch a live lottery broadcast on your floor TVs.

If you are a Frontend User:

After logging in you'll see your game lobby — a list of promotions available to you. To play, simply click the Play button on any game shown. Follow the on-screen instructions to participate in the promotion.

If you log in and don't see any games listed, it means no active promotions have been assigned to your account yet. Reach out to your administrator and let them know — they can assign you to an active game configuration.

1. In the admin sidebar, click Users.
2. Click + Create New User button.
3. Fill in all required fields such as username, email address, and a temporary password.
4. Set the Type to Frontend.
5. Confirm the organization is set to yours and the account is enabled.
6. Click Create User.

1. In the sidebar, click Users.
2. Find the user in the list and click Edit (the pencil icon).
3. Enter a new password in the password field.
4. Click Save.

The user can log in immediately with the new password. Let them know to change it to something personal after they sign in.

1. In the sidebar, click Users.
2. Find the user and click the Edit button (pencil icon).
3. Change the Account Status to Disabled.
4. Click Save Changes.

The Users page includes a search and filter bar at the top of the list. You can type any part of a username or email address to narrow down the results instantly. No need to scroll through the full list.

Yes. Admin users can create both admin and frontend accounts for their organization. Navigate to Users in the left navigation, click the button to add a new user, fill in their name and email, and select the appropriate role.

1. In the admin sidebar, click Games.
2. You'll see all games available to your organization.
3. Click Customize Game to see a list of existing themes.
4. Each theme name shows a Preview Theme button.
5. This allows you to see how the game will look with that theme applied.

A configuration is one saved version of a promotion — it includes the prize values, odds, dates, employees, and visual theme for a specific run.

You can create multiple configurations for the same game. For example:

• A "Monday Hot Seat" Spin & Win with smaller prizes
• A "VIP Friday" Spin & Win with bigger prizes and a different theme

Both run independently with their own frontend employee lists, audit trails, and schedules.

1. Click Games in the sidebar.
2. Select the Customize Game button for the game you want to use.
3. On the Game Detail page, click Create New Configuration or Customize Theme for the theme you want to use.
4. The customization page opens. Fill in all config/prize/odds requirements, the configuration name, choose dates, and assign employees.
5. When everything is valid, click Save Custom Game.

Once a custom game is saved, you can't change it's odds/prizes. You can clone it and make a new one if you want though.

1. Click Games in the sidebar.
2. Select the Customize Game button for the game you want to use.
3. In the customization page, find the triple dots dropdown in the action column.
4. Select Clone Config to make a copy of the existing configuration.
5. Make all your required changes to the odds and prizes.
6. Don't forget to give it a new name that reflects the changes.
7. Click Save Custom Game to apply the theme.

On the game customization page, each prize slot has two fields:

• Prize Label — the name shown to the player when they win (e.g., "$25 FreePlay")
• Odds — the percentage chance of landing on this prize

The odds across all prize slots must add up to exactly 100.00%. A running total is shown on screen and turns green when you've reached exactly 100.00%

The Save button requires all four of the following conditions to be met:

1. Configuration name is not empty
2. Odds total exactly 100.00% — even 99.99 will block saving
3. Dates are set — either "No Limit" is toggled on, or a valid start and end date/time is entered
4. At least one frontend user is assigned to the configuration

Check each condition — the button color gives you a hint: red = something is invalid, yellow = odds are valid but other issues remain, green = ready to save.

1. On the game customization page, find the Availability section.
2. If you want the game to always be available, toggle No Limit on — no dates needed.
3. To restrict by date, toggle No Limit off. Start and end date/time fields will appear.
4. Set your start and end date/time. Frontend employees will only see the game during this window.
5. After all other information is filled out you click the button Save Custom Game.

1. Get to the game customization screen either by clicking Edit on an existing configuration or by creating a new one.
2. On the game customization page, scroll to the Assign to Users section.
3. A list of all employees in your organization is shown.
4. Check the box next to each employee who should have access to this promotion.
5. At least one employee must be selected for the configuration to be valid.
6. Save the configuration. Assigned employees will see the game the next time they log in. (also dependant on the date being correct)

LIVE

1. On the game customization page, scroll down to the CUSTOM GAME CONFIGURATIONS section and find the game you want to preview. Hit the 3 dots menu and select PREVIEW.
2. The game opens in a modal pop-up so you can experience it exactly as an employee would.
3. Preview mode does not record any audit data — it's purely for testing.
4. Close the preview modal when done.

BEING BUILT

1. On the Game Details page, select the theme you want to customize and select the CUSTOMIZE THEME button. TIP: Alternately, you can use the blue CUSTOMIZE GAME button at the top of the page.
2. Fill in the required fields, and select the Preview Game button.
3. The game opens in a modal pop-up so you can experience it exactly as an employee would.
4. Preview mode does not record any audit data — it's purely for testing.
5. Close the preview modal when done and make any adjustments before saving.

1. Go to Games and click View under the Game Configurations column for the game you want to clone.
2. At the bottom of the Game Details page, find the configuration in the list that you want to clone.
3. Click the three-dot ⋮ menu next to that configuration.
4. Select Clone Config.
5. The customization page opens pre-filled with all the same settings. The name will default to "Copy of [original name]".
6. Make your changes, then save.

Yes. You can have as many game configurations active simultaneously as you need — even multiple configurations of the same game running in parallel. Each runs completely independently with its own:

• Assigned employees list
• Prize structure and odds
• Date/time window
• Audit trail and session history

1. Open the website URL on any device (phone, tablet, or laptop).
2. Enter your organization
3. Log in as yourself or have the assigned employee log in on that device.
4. Cast or mirror that device's screen to your floor TVs — your audience watches on the big screen.
5. The employee interacts with the game on the device; the result appears on the TV simultaneously.

1. From the Drawings tab in the menu bar, find the Drawings link.
2. Find the player pool that contains the players you want to include in the drawing (or upload a new one).
3. Click Pick Winners to do a quick draw of winners.
4. Or click Lottery Tool for a visually advanced display to do the same thing.
5. Either tool allows you to specify the # of winners to draw first.
6. The system randomly selects a winner (or multiple winners) from the eligible list.
7. The winner's name(s) are displayed on screen. The result is logged in the audit trail.

Yes. In the Drawing Tool, toggle on the Countdown Timer option and set the number of seconds. The timer counts down on screen before revealing the winner — this builds anticipation when projected on floor TVs and works great for a game-show atmosphere.

1. In the admin top navigation, look for the Switch to Frontend View button.
2. Click it — you'll be redirected to the frontend portal.
3. You'll see all games that are assigned to your admin account, just as an employee would.
4. You can play the game fully — your session is tracked in the audit trail.

While in the frontend view, look for the Return to Admin View button in the top navigation bar. Click it and you'll be redirected back to the admin dashboard. Your admin session is fully preserved — nothing is lost by switching back and forth.

There are two reasons this button may not appear:

• You are logged in as a Superadmin — this view-switching feature is intentionally not available to superadmin accounts.
• You are a regular admin but have not yet been assigned to any game configurations as a frontend employee — make sure your username is included in at least one game's Assigned Frontend Employees list.

After logging in, the Dashboard gives you quick access to the most common areas of the platform:

• Newly Released Games — A snapshot of the latest games added to the P.O.D. library, so you can stay current on what's available to configure for your players.
• Game Management — A direct link to your Games section where you can browse, configure, and manage your active promotions.
• User Management — A direct link to your Users section where you can add, edit, or remove Admin and Frontend user accounts.

1. Click the View button for the game you want to review.
2. Scroll down to the custom game configurations section and find the one you want to review.
3. Select the three dots drop down menu and select Gameplay Audit.
4. You'll see a log of every play session: player name, loyalty number, status and prize awarded.
5. You can download this list to CSV, or click View Details on an individual entry for even more details.

1. Go to Games and click View under the Game Configurations column for the game you want to export a game session audit for.
2. At the bottom of the Game Details page, find the configuration in the list that you want to view the session audit data for.
3. Select the three dots drop down menu and select Gameplay Audit.
4. Click the Download CSV button at the top of the page.
5. A spreadsheet-compatible file downloads to your device.
6. Open it in Excel, Google Sheets, or any spreadsheet app to analyze the data.

1. Click the View button for the game you want to review.
2. Scroll down to the custom game configurations section and find the one you want to review.
3. Select the three dots drop down menu and select Config Audit.
4. You'll see a log of every edit made to the game: action, actor, changes.
5. You can download this list to CSV, or click View Full Details on an individual entry for even more details.

1. Go to the Game Detail page.
2. Find the configuration in the list.
3. Select the three dots drop down menu and select Odds / Prizes (eye icon).
4. A modal opens showing all prize labels, their odds percentages, and any other configured settings — in read-only format.

The Budget Projection tool estimates the expected cost of a promotion based on your prize values and odds.

1. If a game is already saved, click Games in the left menu and select Customize Game for the game you want to view the budget projection for.
2. Find the theme for the game you want to configure and select Customize Theme.
3. Fill in your prize details, ensuring the total odds equal 100%. Then, to the right of the Odds Percentage, select the Budget Projection button.
4. Enter the number of players you expect to participate (in the Game Plays field) and click Update.
5. The tool calculates the projected prize payout based on your odds (each game is a little different).
6. Use this to validate your prize budget before going live.
7. Budget Projection can also be used when creating a new Custom Game Configuration, before saving.

Work through these checks in order:

1. Confirm the frontend employee is assigned to that specific configuration — go to the customization page and verify their name is checked under Assigned Frontend Employees.
2. Check the promotion's date range — make sure today's date falls within the start and end dates, or that "No Limit" is enabled.
3. Confirm the frontend employee is logging into the correct portal URL for your organization.
4. Make sure the configuration is fully saved — an unsaved draft won't be visible to frontend employees.

The odds must total exactly 100.00. Even a value like 99.99 will prevent saving. Common causes:

• Rounding errors from manually typing percentages — try adjusting the last slot by a fraction to hit exactly 100
• A prize slot accidentally left at 0 — check that every slot has a value

Watch the on-screen running total — when it shows 100.00 in green, you're good to save.

1. Try refreshing the page and clicking Preview again.
2. Check that your browser allows iframes and pop-ups for this site — your browser may be blocking the game window.
3. Verify you have a theme selected in the customization page — some games require a theme before they can render a preview.
4. Try a different browser (Chrome is recommended).

Contact your floor coordinator or the staff member running the promotion. They can reset your password from the admin portal right away. There is no self-service password reset — a staff member needs to do it for you.

After logging in, your game list appears on the main screen automatically. You'll only see games that your organization has specifically assigned to you — if the list looks empty, check with your floor coordinator or the staff member running the promotion to make sure you've been added to the current promotion.

1. Find the game on your screen.
2. Tap or click the Play button on the game card.
3. The game opens in a pop-up window.
4. Follow the on-screen instructions to play — most games are one tap or click to start.
5. Your result will appear when the game ends.

1. Wait 10–15 seconds — some games take a moment to load on first play.
2. Close the game window and tap Play again.
3. Try refreshing the page in your browser.
4. If on a phone, try switching between Wi-Fi and mobile data — one may be faster in your current location.
5. Try a different browser — Chrome or Safari work best.
6. If none of the above works, let your floor coordinator or the staff member running the promotion know.

After the game ends, a prize screen appears showing your results. The employee running the promotion should see the outcome and take care of awarding the prize on the spot — no screenshot or action needed.

After the game, a modal is displayed giving the opportunity to enter the prize winner's name and loyalty number. Providing this information ties this gaming session to the audit record, which helps staff look up result if any questions come up later.

After the game, you may see a modal pop up that asks for the current player's name and loyalty number. Providing this information ties this current session to the audit record, which helps you and other staff look up the result if any questions come up later.

To see that audit data in the frontend view:

1. Click the Show Audit Data Buttons button.
2. This will toggle a new View Gameplay Audit Data button next to each game.
3. Find the game that was just played and click its View Gameplay Audit Data button.
4. You can now see the last prize that was won on this game.

Your play session is tracked from the moment you click the Play button, not just at the end. Even if the game closes unexpectedly, your session record exists. A staff member can check what happened and look up the game session in the audit log to confirm prize result.

That depends on how your organization has set up the promotion. In most cases, each player gets one play per promotion period. If you're not sure, ask your floor coordinator or the staff member running the promotion — they can tell you if multiple plays are allowed for the current event.

There are a few possible reasons:

• The promotion hasn't started yet — it's scheduled to begin at a future time. Ask your coordinator for the start time.
• The promotion has already ended — the date/time window has passed.
• You haven't been added to this specific game — contact your coordinator to verify your assignment.

Any device with a modern web browser works:

• Smartphones (iPhone or Android)
• Tablets (iPad or Android tablet)
• Laptops and desktop computers

Chrome and Safari are the recommended browsers. You do not need to download any app — everything runs in the browser.

1. Check your Wi-Fi or mobile signal — a weak connection is the most common cause.
2. Try refreshing the page (pull down to refresh on mobile).
3. Close the browser completely and reopen it, then go back to the page.
4. If on casino Wi-Fi, try moving closer to a Wi-Fi access point.
5. Try switching to mobile data instead of Wi-Fi, or vice versa.
6. Contact your floor coordinator or the staff member running the promotion if it still won't load.

1. After logging in, look for your name or a profile icon in the top right corner of the screen.
2. Click or tap it and select Edit Profile.
3. From there you can update your profile data.
4. Click Save Changes when done.

1. Make sure Caps Lock is off — passwords are case-sensitive.
2. Double-check you're entering the exact username given to you (no extra spaces).
3. Make sure you're on the correct sign-in URL for your organization.
4. If it still doesn't work, contact your floor coordinator or the staff member running the promotion — they can reset your password from the admin portal immediately.